FAQ
Delegates
Sessions will not be recorded for post event viewing.
Yes, invoicing is available until 3 weeks prior to the event. After that, credit card will be the only payment option.
Limited day only registration passes are available on a first-come, first-served basis.
Yes, group registrations are available. Please refer to our registration page for details on group registrations including applicable discounts and who to contact.
Please visit the AISA website and join online.
a) All sales and Event bookings are final. No exchange, credit or refund will be given except in the case of cancelled or rescheduled Events. It may be necessary for reasons beyond the control of AISA to alter the advertised content, timing and/or location of the Event or the advertised speakers. AISA reserves the right to do this at any time, in which case AISA will provide Registrants with notice of changes. We reserve the right to cancel or postpone an Event or convert it to an online virtual event at any time and for any reason in our sole discretion. If AISA cancels or reschedules an Event, our liability in the Event of cancellation or reschedule is limited to a refund or credit note of the Registration Fee and is subject to the terms and conditions set out below:
b) Travel and accommodation. You agree that we will not provide a refund for any travel, accommodation or other out-of-pocket costs associated with the cancellation of an Event.
c) Force majeure. AISA accepts no liability if an Event is cancelled or postponed for reasons beyond our reasonable control resulting from an Act of God, pandemic, governmental regulation, fire, war, terrorist activity, civil commotion or other.
d) Transfers or substitutions. If a Registrant is unable to attend the Event a substitute delegate may attend. Substitution can be arranged at any time, including on the Site. Each substitution is subject to an administration fee of AU$100 (one hundred Australian Dollars).
e) Cancellation. If you are no longer able to attend the Event and wish to cancel your registration, please email registration. Please note that your cancellation is subject to the following:
i) cancellation more than 90 days (17 July 2025) before the Event: 100% refund of the fees;
ii) cancellation between 89 days and 31 days (13 September 2025) before the Event: 50% refund of the fees;
iii) cancellation between 30 days and 15 days (29 September 2025) before the Event: 25% refund of the fees;
iv) cancellation 14 days (30 September 2025) or less before the Event: No refund issued;
v) no refunds or credit notes apply for non-attendance or change of mind to attend the Event.
f) Refund processing. AISA will process refunds in accordance with the Australian Consumer Law for major failures (‘Major Failures’) and minor failures (‘Minor Failures’). For example, a Major Failure occurs where you would not have bought the services if you had known about the defect, the services are significantly different to what was described, the services are substantially unfit for their usual purpose, or a purpose made known to you or the services are unsafe. For major failures or substantial problems with the services as defined under the Australian Consumer Law, you are entitled to a replacement or refund. If the services fail to be of acceptable quality, and the failure does not amount to a Major Failure (‘Minor Failure)’, we are entitled an opportunity to fix the minor problem as long as this is within a reasonable period of time. If we cannot fix the Minor Failure, you are entitled to cancel the contract with us and obtain a refund for the proportion of the services not already consumed at the time of the cancellation. AISA does not offer returns and refunds for ‘buyer’s remorse’, if you do not attend the Event, you arrive late or are refused entry or if you have changed you mind. Except as required by law, any fees paid by you are final and non-refundable. If you would like a refund of fees paid, requests must be made in writing to registration. Please note that refunds of registration fees are only available to registrants who cancel their registration 7 days or more prior to the Event date.
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Please refer to our registration page for a breakdown of all registration fees and their inclusions.
Please email our membership team, who will be able to confirm your membership details.
Emails will be sent via our event system and can sometimes land in your spam/junk folder. Please check there first and if not received, please send an email and we will resend your acknowledgement email.
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Physical tickets are not issued for this event. Upon registration, you will receive an acknowledgement email. The week prior to the event, you will be emailed details about conference check in and name badge collection.
Speakers
Please email your changes to our speakers team
Please ensure you have returned your signed speaker agreement and completed your online registration. Only confirmed speakers who have completed both items will appear on the conference website.
If you cannot locate your email with the agreement and registration link, please check your spam/junk folder as these are system-generated emails. If you still cannot locate it, please email our speakers team
A draft program will be released week commencing 2 June 2025. Your session will be scheduled on Wednesday 15, Thursday 16 or Friday 17 October 2025.
Sponsors
Please log into your sponsorship portal to make amendments. You can also send an email as updates do not occur automatically to the website.
You will receive an email from our stand provider ExpoNet to access their Online Exhibition Kit (OEK) to place your order. If you cannot locate this email, please check your spam/junk folder as these are system-generated emails. If you still cannot locate it, please email our sponsorship team
Registrations for your team are done via your sponsorship portal under the ‘Existing Bookings’ tab.
Please ensure you have actioned your account set up via the email sent to you when coming onboard as a sponsor. If you cannot locate this email, please check your spam/junk folder, as these are system-generated emails.
If you still cannot locate it, please email our sponsorship team
Please refer to the exhibition manual for full details on bump in.
You can set up your lead management in the sponsorship portal now. You can create your own custom questions to ask, and set up auto thank you emails to delegates for visiting your stand. Details on how to use the app for lead management onsite will be released in the week prior to the event.
Please refer to the exhibition manual for the delivery details including the delivery label to use.
Media, Social Media Influencers & Filming
CyberCon welcomes approved suppliers, media, social media influencers and paying delegates to film. However, unauthorised filming for professional purposes or guerilla marketing is strictly prohibited and may result in people being ejected from CyberCon immediately. For more clarification about filming at CyberCon, please email media@aisa.org.au.
Yes, only with an approved Media Pass. Conditions around what may be captured at CyberCon may exist, depending CyberCon and on speaker agreements. Media passes are issued and managed by AISAs Public Relations Agency. Contact media@aisa.org.au to request a pass.
Yes, only with a Social Media Influencer Pass. CyberCon has strict criteria around who is considered a social media influencer. CyberCon reserves the right to issue these passes at complementary or delegate rates. Due to the various contracts CyberCon has in place with speakers and contracted providers, Influencers will be required to enter into and accept conditions around what they film and post. A breach of these conditions may result in immediate ejection from CyberCon. Social Media Influencer Passes are issued and managed by AISAs Public Relations Agency. Contact media@aisa.org.au to request a Social Media Influencer Pass.
Code Of Conduct
Our event presents opportunities to learn, share knowledge and network. We believe the event throughout the week should represent a safe, enjoyable and inclusive environment for all people, irrespective of gender, race, ethnicity, age, sexuality, religion, disability, socio-economic background, experience, size, shape and so on. No one should be subject to any harassment, bullying or abuse. Any such behaviour will not be tolerated and we will take such action as we deem necessary to ensure it does not reoccur. This may include immediate removal from the event, either in person or virtual, and a prohibition from attending future events held by AISA. This Code of Conduct explains exactly what we mean by unacceptable behaviour and it outlines the steps someone subjected to such behaviour at an event can take to report it.
The purpose of this Code of Conduct is to help participants understand what AISA constitutes as unacceptable behaviour, how it can be reported, and what will be done about it because unfortunately, sometimes unacceptable behaviour still occurs, even in virtual event formats.
People’s interpretation of acceptable or unacceptable behaviour is subjective and can be influenced by several factors including personal experience, religion and cultural background. That’s why we believe it’s important to define what we mean by both.
AISA expects everyone to always be professional and respectful to others. Everyone should be aware of the impact their behaviour can have on others. We ask that you:
- Respect the event organising staff.
- Be courteous and well-mannered when speaking to anyone or engaging with them in-person or in any online mode.
- Treat people the same way you would like to be treated.
- Respect anyone’s right not to engage in-person or online with you.
- Respect everyone’s opinion and that people’s opinions can differ.
Unacceptable behaviour is offensive in nature – it may disturb or upset an individual or make them feel threatened. It can include:
- Derogatory, inflammatory or discriminatory language, comments or conduct.
- Engineered episodes of intimidation, aggressive actions or repeated gestures.
- Repetitive heckling and disruption of talks.
- Using sexual images or sex toys in viewable space.
- Inappropriate photography or recordings (where inappropriate is defined as used later in a sexual, derogatory or defamatory manner or for exploitation).
- Stalking or following.
- Persistent and/or unwanted sexual advances.
- Bullying behaviour: repeatedly and intentionally using words or actions against someone or a group of people to cause distress and risk to their wellbeing.
- Shaming people.
- Encouraging any of the above behaviours.
Option 1. Speak up. See it, say it, sort it. If you are disrespected, or witness this happening to someone else, engage politely with the person involved, if you feel able to, and let them know that you find their behaviour unacceptable and offensive. Sometimes the best way to change unacceptable behaviour is by bringing it to the perpetrator’s attention and giving them an opportunity to acknowledge this and apologise.
Option 2. Report it to us via any of the following ways:
Inform a member of our event staff during the event via phone (call Karen 0439 457672) or email us per below. Email us via karen@cornerstoneevents.com.au
When reporting, please provide as much detail as possible, including: Your name and contact details (email, cell/mobile phone and address); The time it occurred; The names and contact details of any witnesses; The outcome you are expecting (e.g. letter of apology, steps taken to prevent a similar instance from occurring etc.)
Note: you can remain anonymous if you so wish and providing any of the above information is optional. We don’t have a time limit for reporting unacceptable behaviour, although we encourage you to do it as quickly as possible, as it can be difficult to obtain accurate witness statements the longer time passes. If you report unacceptable behaviour more than 3-months after an incident, you should explain why as it may impact the ability to respond accordingly. We will consider your explanation and then endeavour to deal with your report.
We are committed to ensuring that you and other attendees experience a positive, enjoyable and inclusive event. We strive for customer service excellence when reporting unacceptable behaviour. That’s why, for the duration of our event, we will have a number of reporting mechanisms available (e.g. suitable informed event staff, event feedback forms etc.). When you report unacceptable behaviour to us we will respond promptly and with care, consideration and respect. Our process does not replace nor remove the formal mechanisms available to you as an individual to report inappropriate or offensive behaviour; such as making a police report.
Our process is as follows:
- We will acknowledge your report and reply via email within 24 hours.
- We will perform a thorough investigation within 5 business days. We will keep it wholly professional and confidential. We will treat all the people involved fairly and objectively, irrespective of what our relationship with them is.
- We will take appropriate action e.g. issue warnings, give direction to learning resources on the topic of harassment, bullying or anti-social behaviour, enforce temporary or permanent suspensions, and if necessary, make a report to the police. We will take into consideration your wishes in any enforcement of the Code of Conduct.
- We will suggest measures we can take to ensure incidents of this nature do not reoccur at future events and implement those which are appropriate to the specific event.
- We reserve the right to remove people from the event or prevent people from joining the event.
- We will not name and shame individuals.
Disclaimer:
AISA takes the privacy and security of our sponsors, attendees, and members seriously. We want to make it clear that AISA never sells our database of sponsors, attendees, or members to any third party. If you are approached by any organisation or individual claiming otherwise, please disregard such claims.
We do not authorise, endorse, or engage in any activities that involve the sale or unauthorised use of our valuable database. Any communication suggesting the contrary is false and should be treated as misinformation.
If you have any concerns or questions regarding the use of your information by AISA, please reach out privacy@aisa.org.au. Your trust is of utmost importance to us, and we remain committed to safeguarding your privacy and maintaining the confidentiality of your information.