Caroline Soo leads the APJ Customer Success team at KnowBe4, where she’s on a mission to help people make smarter security decisions, every day. With over 18 years of experience driving success at Gartner, Lazada, and GfK, Caroline brings a fresh, human-centred approach to cybersecurity. She’s passionate about turning awareness into action, helping organisations build cultures of cyber resilience. A Security Awareness Culture Professional (SACP), chemist by training (NUS), and accountant (ACCA), Caroline blends science, strategy, and heart to shape safer behaviours in the workplace. Joining KnowBe4 in 2022, she and her team are dedicated to enabling organisations to tackle human risk — one behaviour at a time.